Privacy Policy

Effective Date: 19th August 2024

Introduction

Welcome to The Coffeehouse Writer (TCW) Ltd ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with us.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information: Information you provide to us directly, such as your name, email address, phone number, and postal address when you sign up for our services, subscribe to our newsletter, or contact us.

1.2 Technical Data: Information we collect automatically about your visit to our website, including your IP address, browser type, and version, time zone setting, browser plug-in types, and versions, operating system, and platform.

1.3 Usage Data: Information about how you use our website, products, and services, such as your browsing patterns and engagement with our content.

1.4 Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide Our Services: To manage and deliver our services, including processing your orders, handling inquiries, and providing customer support.

2.2 To Improve Our Website and Services: To analyse and improve our website, services, marketing, and customer relationships.

2.3 Marketing Communications: To send you updates, newsletters, and promotional materials, if you have opted in to receive them.

2.4 Legal Compliance: To comply with legal obligations and protect our rights, including detecting and preventing fraud.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

3.1 Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it to them.

3.2 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Your Rights

You have the following rights regarding your personal information:

4.1 Access: You have the right to request a copy of the personal information we hold about you.

4.2 Correction: You have the right to request that we correct any inaccuracies in your personal information.

4.3 Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.

4.4 Restriction: You have the right to request that we restrict the processing of your personal information.

4.5 Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

4.6 Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies and how you can control them, please see our [Cookie Policy](#).

6. Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorised access, use, alteration, or disclosure. However, please note that no data transmission over the internet is entirely secure.

7. Retention of Your Information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Mandi Allen

The Coffeehouse Writer (TCW) Ltd

211, Hull Road, Woodmansey Beverley HU17 0TR

Email: [email protected]